Ensure the Quality policy, reporting and continuous improvement tools are maintained and complied with across the Branches.
Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to the Service Quality.
Ensure that Service Quality Standards are followed by the branches as described by the Bank and State bank of Pakistan.
Setting Service Quality compliance objectives and ensuring that targets are achieved.
Promoting quality achievement and performance improvement across the branches and area.
Develop, implement, communicate and maintain a quality plan to bring the Banks Quality and Policies into compliance with the guidelines provided by the State bank of Pakistan.
Identifying relevant quality-related training needs and delivering training.
Agreeing standards and establishing clearly defined quality methods for staff to apply.
Facilitate to customers while opening accounts and completely process on system and properly make follow up for deepening.
Familiar with Temenos T24 Core Banking Software, Unison 2.0 (CRM), Tivoli Service Request Manager (TSRM).

. Implementation of goals, objectives, policies, procedures and systems pertaining to the Service Quality.
• Ensure that Service Quality Standards are followed by the branches as described by the Bank and State bank of Pakistan.
• Setting Service Quality compliance objectives and ensuring that targets are achieved.
• Promoting quality achievement and performance improvement across the branches.
• Develop, implement, communicate and maintain a quality plan to bring the Bank’s Quality and Policies into compliance with the guidelines provided by the State bank of Pakistan.
• Identifying relevant quality-related training needs and delivering training.
• Agreeing standards and establishing clearly defined quality methods for staff to apply.
• Facilitate to customers while opening accounts and completely process on system and properly make follow up for deepening.
• Act as a backup for personal banking officer (PBO) in his absence.
• Familiar with Temenos T24 Core Banking Software, Unison 2.0 (CRM), Tivoli Service Request Manager (TSRM).

- Making of invoices Delivery Note and Sales Tax Invoice, and sending to the clients.
- Making Tenders and parts quotations.
- Maintain receivable work sheet.
- Recording All Sales, Purchase, Inventory and Cash Transaction in Accounting Software.
- Perusing the receivables thru telephonic conversation as well as reminders letters.
- Maintain ledger of A/C receivable.
- Preparation of monthly sales tax list.
- Coordinate with Finance Manager for Import matters.
- Providing supports to Manager Salaries / Correspondence Bank documents.